We provide a level of service unmatched by any of our competitors. We are consistently praised not just for our work, but more importantly, the level of support we provide after the job is done.
Billed per 30 min
1 hour minimum
We visit your
home or office
Same day service available
"You've found the last IT Guy's you'll ever need."
Frequently Asked Questions
What kinds of services
do you offer?
On-site Microsoft Windows desktop and laptop, software and hardware repairs. We provide upgrade options where available including brand new computers. We also perform maintenance to improve your existing computers performance.
How long will it take
to fix my issue?
We resolve most basic computer issues within an hour. However if we expect the issue to be more serious we'll usually be able to tell you within the first 15 minutes of working on your device.
Can you diagnose
issues over the phone?
We would love to, but providing this kind of support exposes our business to a variety of serious risks. Providing advice may make us liable for any accidents, injuries and damage resulting from you attempting to repair or service your own equipment.
What if I want to cancel a service?
No problem! Please call our team on 07 5448 3096 at least twenty-four (24) hours before your scheduled appointment and let us know.
Do you provide support
for small businesses?
We're well trained in both home and small business technical support. We provide additional services to small business from website design to system options focused on improve their businesses, in addition to ongoing support to keep your technology going strong.
What if my computer or laptop is broken and can't be fixed?
We provide super convenient on-site backup and recovery of your important data and can transfer it to a new computer. We typically stock new computers in our vehicles and a variety of major components to help get you back up and running.
Do you charge extra
for same-day service?
Unlike our major competitors we do not charge a same-day premium. We do our best to provide you with same day service where available at no additional charge.
Do you offer training?
Absolutely our technicians are happy to train you on how to get the most of your device. We're even happy to do this whilst resolving your issue where possible.
What if I'm not happy
with your services?
We strive to deliver industry leading service and after-sales support. Our customers often praise us for going the extra mile. We have been known to perform small jobs for existing customers free of charge. We like to look after our existing customers and gain a lot of repeat business as a result.
If in the very unlikely event you're unhappy with an outcome we'll work with you to make it right.