IT Support Pricing
Professional IT support delivered efficiently.
Many issues are resolved quickly thanks to experience.
Clear, upfront pricing with no surprises.
Remote IT Support
$220 per hour
Minimum booking: 60 minutes
Billed in 30-minute increments thereafter.
Ideal for:
• troubleshooting
• email issues
• Microsoft 365 support
• network diagnostics
On-Site IT Support
$220 per hour
Minimum booking: 60 minutes plus travel time.
Ideal for:
• hardware issues
• network setup
• office IT support
• device installation
Priority Same-Day Support
Need help today?
A $110 priority scheduling fee applies when same-day service is requested.
This allows us to prioritise your request within our existing schedule.
After-Hours & Weekend Support
Available by request for urgent business issues.
Rates may vary depending on availability.
How Our Billing Works
As a professional service provider, we reserve time in our calendar specifically for your job.
Every support request reserves dedicated time in our schedule.
For this reason, all service bookings have a minimum 60-minute allocation, with additional time billed in 30-minute increments thereafter.
Appointments require 48 business hours notice for cancellation.
This ensures we can properly diagnose and resolve issues without rushing the work.
Why Minimum Billing Exists
When you book support with us, we reserve time in our calendar exclusively for your job.
Even if the issue is resolved quickly, the reserved time still applies.
Examples
Q: My issue only took 10 minutes — why was I billed for an hour?
When a support session is scheduled, we reserve a 60-minute block in our calendar for your issue.
If the problem is resolved quickly, that simply reflects our experience and efficiency.
However, the reserved time still applies.
On-Site Support Example
If we spend: 20 minutes travelling and 1 hour resolving the issue
Total time allocated: 1 hour 20 minutes
This is billed as 1 hour 30 minutes in line with our 30-minute billing increments.
Q: What if my computer issue returns the next day? Do I get a free follow-up visit?
A:
During each service visit, we focus on diagnosing and resolving the issues discussed at the time of the booking. Once the system has been tested and the work completed, the visit is considered finished and billed for the time spent.
Technology environments are complex and issues can sometimes reappear or new symptoms may develop later. If additional investigation, troubleshooting, or configuration work is required after the original visit, this is treated as a new service request.
For this reason, any return visit or additional support time is billed separately, as it requires further time and resources to properly diagnose and resolve the issue.
To minimise the need for additional visits, we recommend mentioning all known issues or concerns at the beginning of the appointment so they can be addressed during the same service session.
Important
We operate with clear, straightforward service policies so we can provide reliable support to our clients.
If the policies on this page don’t align with your expectations, that’s completely fine — there are many IT providers available and you’re welcome to choose one whose approach better suits you.
Our focus is on working with clients who value professional service, clear communication, and fair business practices. The reason we maintain long-term relationships with our clients — and have a large number of repeat customers and 5-star reviews — is because we apply these policies consistently and transparently.
Payment Terms
All invoices are due upon receipt.
Because we prioritise fast response times and prompt service for our clients, we also expect invoices to be paid promptly.
Overdue invoices require additional administration time. To discourage late payment and cover the cost of follow-ups, a minimum fee of $35 per follow-up attempt may be applied to overdue accounts. There is no limit on the number of follow-up attempts required to recover outstanding payments.
We appreciate clients who respect these terms and pay invoices on time.
Frequently Asked Questions
Do you have a minimum service charge?
Yes. All service bookings have a minimum charge of one hour.
When a support request is scheduled, time is reserved specifically in our calendar for that job. Even if an issue is resolved quickly, the minimum service time still applies because that time has been allocated exclusively for your appointment.
After the first hour, additional time is billed in 30-minute increments.
What if my issue only takes a few minutes to fix?
Occasionally an issue may appear to resolve quickly once the correct diagnosis is made. This reflects the technician’s experience and efficiency.
However, the minimum one-hour service booking still applies, as that time was reserved specifically for your support request.
What if my issue returns after the visit?
Once a service visit is completed and the system is confirmed to be working, the job is considered finished.
If additional issues arise later, or if the same symptoms appear again due to another cause, further investigation may be required. Any additional work is treated as a new service request and billed in accordance with our standard support rates.
Why do you charge for follow-up visits?
Technology environments can be complex, and different issues can sometimes present similar symptoms.
If further troubleshooting or configuration work is required after a completed service visit, it requires additional technician time and investigation. For this reason, return visits and additional work are billed separately.
What types of IT services do you provide?
We provide professional IT support for Sunshine Coast businesses, including:
• Business IT support and troubleshooting
• Microsoft 365 and email support
• Network and WiFi configuration
• Cyber security and system protection
• Backup and data protection solutions
• Cloud infrastructure and device management
• Website and digital presence support
Our goal is to keep your systems secure, reliable and running efficiently so you can focus on your business.
How long does it usually take to resolve an issue?
Do you provide IT support for businesses?
Yes. HPCR Technology specialises in supporting small and medium-sized businesses across the Sunshine Coast.
We provide ongoing support for business technology including Microsoft 365 environments, network infrastructure, cyber security, device management, backups, and digital services.
Our focus is helping businesses maintain secure and reliable IT systems.
What if my device cannot be repaired?
Many common IT issues can be resolved within the first hour of investigation. If the issue appears more complex, we will usually identify this early in the diagnostic process and advise you on the expected scope of work.
Some problems require deeper investigation, software repair, or hardware replacement, which may extend the time required to fully resolve the issue.
If a device is beyond economical repair, we can assist with:
• data backup and recovery
• transferring your files to a replacement system
• recommending suitable new hardware
• configuring your new device for immediate use
Our goal is to minimise downtime and help you get back up and running as quickly as possible.
Can you diagnose issues over the phone?
In most cases we are unable to provide troubleshooting or repair advice over the phone.
Diagnosing IT issues without direct access to the system can lead to incorrect conclusions and may expose both parties to unnecessary risk. To ensure accurate diagnosis and proper resolution, we provide support through scheduled remote sessions or on-site visits.
Do you charge extra for same-day support?
Yes. Same-day service requests require us to adjust our existing schedule and prioritise your job.
A priority scheduling fee equivalent to 30 minutes of support time applies for same-day bookings.
This allows us to provide fast response times while still maintaining service availability for other clients.
What if I need to cancel an appointment?
No problem. We simply ask that you provide at least 24 business-hours’ notice if you need to cancel or reschedule a booking.
Appointments cancelled with less than 24 hours’ notice may be charged the minimum service fee, as that time has been reserved specifically for your booking.
Do you provide training?
While we do not offer formal training courses, we are always happy to explain what we are doing and provide practical advice during a support session where appropriate.
Any additional time required for extended guidance or consultation is billed as part of the support session.
What if I’m not satisfied with the service provided?
We aim to deliver reliable, professional IT support and take pride in the quality of our work.
If something has not met your expectations, please let us know and we will review the situation with you. Our goal is to ensure issues are addressed fairly and professionally.