07 5448 3096

1. Definitions

• ACL: Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

• Goods: Any hardware, software, or other physical products we supply.

• Services: Any support, repairs, installation, or assistance we provide.

• Business Hours: Monday to Friday, 9:00am to 5:00pm local time, excluding public holidays.

• Customer: Any person or entity receiving goods or services from us.

• Home PC Repair: GenFit RealRewards Pty Ltd (ABN 28 600 349 648).

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2. Engagement and Scope

2.1 These Terms apply to all services and goods provided by us and override any inconsistent terms unless agreed in writing.

2.2 All quotes are valid for 14 days and serve as invitations to treat. No obligation arises until we confirm acceptance.

2.3 Additional terms or conditions may appear on quotes or invoices and will supplement these Terms.

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3. Pricing and Payment

3.1 Services are billed in 30-minute blocks, with a minimum charge of 60 minutes per visit. The first hour includes up to 30 minutes of travel.

3.2 Payment is due on completion unless otherwise agreed. We accept cash and credit card. Credit card payments incur a 1.97% merchant fee.

3.3 Services provided outside business hours or on the same day may attract a surcharge.

3.4 Goods and services are billed separately.

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4. Overdue Payments

4.1 If payment is not received within 7 days:

• Interest may apply at 3% above the base rate of our primary bank, calculated daily and compounded monthly.

• You are liable for all recovery costs, including legal fees and debt collection charges.

• An administrative fee of $35 will be charged per follow-up communication, with no limit on the number of attempts.

4.2 Failure to pay may result in:

• Suspension or refusal of current or future services or goods.

• Reporting to credit agencies or legal proceedings.

4.3 Timely payment is essential to maintaining our business relationship. Persistent non-payment may result in permanent refusal of service at our discretion.

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5. Property and Title

5.1 Ownership of goods remains with us until full payment is received. Until then:

• You must store goods separately and in original packaging.

• You act as bailee of the goods.

• We may recover goods without notice. You grant us access to premises and indemnify us for any resulting loss.

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6. Risk and Insurance

Risk transfers to you upon delivery of goods to the nominated location. You are responsible for insuring goods immediately upon receipt.

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7. Performance of Services

7.1 Delivery and service timeframes are estimates only. We are not liable for delays outside our control.

7.2 We may need to return your equipment to base or a third party for more complex repairs.

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8. Warranty

8.1 We honour all statutory rights under the ACL. Nothing in these Terms excludes your legal rights.

8.2 We do not guarantee uninterrupted or error-free operation of software or systems.

8.3 Pre-existing faults or damage to equipment limit our responsibility. We do not warrant third-party products.

8.4 Services provided to set up, configure, or transfer data are not covered under any hardware warranty. If a product fails and is replaced under warranty, service to restore configuration will be chargeable at current rates.

8.5 All warranties are return-to-base. You must return goods to our service centre for assessment. Warranty support is not available onsite unless agreed otherwise.

8.6 Privacy is governed by our Privacy Policy: https://www.homepcrepair.com.au/privacy-policy

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9. Customer Responsibilities

• Ensure all data is backed up before we commence work.

• Provide access, passwords, and installation media as needed.

• Maintain a safe working environment for our technicians.

• Ensure a person aged 18+ is present during onsite services.

• Obtain all consents for handling personal or third-party data.

• Report faults promptly and cooperate during service procedures.

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You warrant that you have the legal right to provide access to equipment and data and indemnify us for any breach of this obligation.

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10. Liability

10.1 Under the ACL, you may have rights to repair, replacement, or refund that cannot be excluded.

10.2 Except as required under the ACL:

• We are not liable for indirect, incidental, or consequential loss.

• We are not liable for data loss, business interruption, or loss of profits.

• Our liability is limited to replacement, repair, or re-supply of goods or services, at our discretion.

10.3 We are not responsible for failures caused by:

• Third-party software or hardware

• Customer misuse, damage, or failure to follow instructions

• Acts of God, power surges, or environmental conditions

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11. Software Licensing

You confirm you have valid licences for all software. We are not liable for any licensing breaches. You indemnify us for any consequences of installing unlicensed software at your request.

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12. Cancellations

12.1 We may cancel a booking due to events beyond our control.

12.2 If you cancel with less than 24 hours’ notice, we may charge a fee equal to one hour of service.

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13. Feedback and Reviews

By submitting reviews, testimonials, or feedback, you grant us permission to use them in our marketing and training materials unless you request otherwise in writing.

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14. Entire Agreement

These Terms represent the entire agreement between you and us. Any prior communications or representations not contained here are excluded.

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15. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of Queensland courts.

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16. Disclaimer

We aim to keep these Terms clear and easy to understand. If you are unsure about any section, contact us before requesting services.

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Contact Details:

Phone: 07 5448 3096
Email: hello@homepcrepair.com.au
Web: https://www.homepcrepair.com.au/contact